Returns and Refunds

Our refund and returns policy lasts 48 hrs after purchase. After that, we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The products being returned must also be brought back to our shop before an exchange is processed.

Products that cannot be returned:

  • Giff cards / Vouchers
  • Products on sale

To complete an exchange, we require a receipt or proof of purchase.

We do not offer financial refunds. Only exchanges are allowed.

Need help?

Email us at shop@naturalhairkenya.co.ke or Call 0734477323 for questions related to refunds and returns.

FREE DELIVERY for orders above Ksh.5000
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